Payment
PAYMENT
We accept payment by any bank cards using the Stripe payment system. Our company has a legal entity in the USA in order to be closer to our customers. But we deliver goods from other countries.
We accept payments in USD. Shipping cost is not included and depends of the weight, your country and shipping method.
In order to place an order, you need to put your chosen product in the shopping cart. Enter the coupon code for the discount if you have one.
The delivery cost will be calculated at the next stage - after you fill in the necessary data for delivery. After that, you can choose from 3 delivery options. You can read more about shipping here
After payment you will receive an order confirmation email. From that moment on, your order will take the status - in progress. This means that your order has been queued for production. Each order is made individually by hand and usually in a queue it takes about 2 weeks.
After your order is manufactured and packed, our logisticians will deliver it to the transport company and you will receive a status change notification - "Shipped" with a tracking number to your email.
Orders may be canceled before shipment by contacting our Customer Service department via email info@monsterservice.pro. If the order has been prepared for shipment, we cannot guarantee the order can be canceled before it ships and you may be responsible for the cost of returning the product if you choose to return it. Orders that have been shipped and are in transit cannot be canceled, and you will be responsible for shipping the product back if you choose to return it.
Please contact us immediately if you’ve entered the wrong delivery address during checkout. If we have not shipped your product yet, we will cancel your order then you can reorder again with the correct address, or we will change your informstion. Immediate Payment is required after purchase.