Delivery
We ship items by Russian post, EMS international company or DHL. You can choose what is more profitable for you – low cost or speed of delivery. The fastest and safest way – DHL
Delivery cost is calculated automatically when placing an order and depends on the weight of the goods and destination. We try to minimize your shipping costs!
Tracking information, if obtainable, will be emailed to the customer when a package leaves our shop (we will add information to track your package on your order page on this website).
International shipments can be delayed due to Customs which are beyond the control of Monsterservice Team. This is completely uncharacteristic of the USA and absolutely characteristic of European countries.
We ship all orders to the address specified during checkout as the “shipping address”. Please use a real deliverable address. Monsterservice Team will not be held responsible for the loss of a package due to inaccuracies in the “shipping address”. Money paid for undeliverable packages returned to MonsterserviceTeam will be refunded to the customer with withhold shipping charges.
International shipments can take 30 days for Russian post and EMS or more to reach destination and 5-14 days by DHL.
Shipping times estimated and cannot be guaranteed it doesn’t depend on us.
Any duties, tariffs, and/or brokerage fees are the sole responsibility of the customer. Please be aware of your country’s Customs and Tariff Policies before placing an order.
Items currently not in stock will ship as soon as they become available. Production period can take several weeks. Exact production period would be acquired from sales manager. Updates on availability will be emailed when possible to the customer. Some items may remain on hold longer than originally quoted. Back-orders may be canceled for a full refund before they ship.I
Monsterservice Team packs all merchandise carefully to prevent damage during shipments.
Some kits we can ship by Post in several boxes (2 or 3) such us bodykit Camaro, V1 Genesis Coupe, full kit Lexus IS300, full kit Lexus IS250 and other. By DHL all these kits we ship in one big box.
We will provide tracking numbers for each box. You’ll get them after sending your order on your email.
Occasionally, damage may still occur in transit. Please inspect your package immediately prior to accepting delivery. Evidence of damages and/or breakage of packaging or goods must be reported to Monsterservice Team and shipping carrier immediately. If damage is observed, refuse the package and “return to sender”.
You can always inquire for items to be in stock or not especially before purchasing fiberglass or carbon items.
If damage of the goods is detected after the acceptance of the parcel from delivery company and it is clear that goods were damaged in transit (due to pressing, smashing, piercing or other force), MonsterserviceTeam will not bear any responsibility for this and will not compensate any loss incurred during this transaction as well as costs for the product and delivery.
If you received a wrong item, contact Monsterservice Team at info@monsterservice.pro within 5 business days from the date of receipt to obtain a valid return merchandise authorization. Replacements will be sent once the wrong item has been received and confirmed by MonsterserviceTeam.