Warranty
Please inspect your package immediately upon receipt. Defective, Damaged, Incorrect, or Incomplete items must be reported to us within 24 hours of delivery.
If you receive damaged items due to mishandling from the shipping company, please call the shipping company immediately and make a damaged goods claim. All packages are provided with insurance free of charge.
Defective or Incorrect items are eligible for an exchange or refund, when the return has been inspected and approved.
All items returned must contain all original packaging materials to qualify for inspection.
No returns will be accepted for products that have been installed or modified in any way.
If damage or loss of the goods is detected after the acceptance of the parcel from delivery company and it is clear that goods were damaged in transit (due to pressing, smashing, piercing or other force), Monsterservice Team will not bear any responsibility for this and will not compensate any loss incurred during this transaction as well as costs for the product and delivery.
Returns on “new” merchandise for exchange or refund will be allowed within 30 days from the date of shipment. “New” merchandise shall not bear signs of usage or damage from installation or mounting. If you have installed or modified parts in any way, you automatically lose your right to returns, refunds or exchanges.
All returned items will be inspected upon return to Monsterservice Team for return eligibility.
Returns must be shipped prepaid by the customers.
Please maintain all shipping and tracking information until your return is processed. Monsterservice Team is not responsible for items lost in shipment. Shipping charges are not refundable. Please include a copy of your original invoice and contact information with all returns. Eligible returns will be exchanged or refunded less a 25% restocking fee. Refunds will be done via PayPal or via bank card from which the payment was performed.
Purchases may be cancelled for a full refund before the package is shipped. Please contact Monsterservice Team immediately at monsterservice.pro to stop the processing of an order. Once cancellation is confirmed, a refund is realized.
Orders already shipped from the Monsterservice Team facility cannot be cancelled and will fall under the guidelines for the “new” merchandise return.
Special order or customized items cannot be cancelled, returned or exchanged.
It is the responsibility of the customer/installer to verify the proper size and application of all parts before installati